Return & Exchange Policy
We currently deliver and process exchanges within Karachi only. If you're not 100% satisfied with your order, you can receive Online Store Credit for the item's value (excluding shipping costs) for future purchases.
Exchange Rules & Timelines
Exchange Window
Exchange requests must be submitted within 14 days of receiving your order.
Store Credit Validity
Store credit remains valid for 14 days from the date we receive and verify your returned item.
Item Condition
Items must be unworn, unwashed, and unaltered, with all original tags and labels intact.
Sale Items
Sale items are final and cannot be exchanged or refunded.
Full-Price → Later On Sale
If an item was purchased at full price and later goes on sale, it will be exchanged at its original purchase price — as long as it’s within the 14-day window.
Seasonal Items
Seasonal items can only be exchanged for items within the same season (Summer for Summer, Winter for Winter), subject to stock availability.
Product Range
Exchanges are limited strictly to items within our current product range.
How to Initiate an Exchange
Message Us
Message us on WhatsApp at +923712367217 with your Order ID and clear photos of the item.
Get Approved
Once approved, we’ll share courier return details with you on WhatsApp.
Ship It Back
You are responsible for return shipping costs unless the issue was our error.
Refunds
We operate a strict no cash refund policy. Cash refunds are only issued for damaged, defective, or incorrectly delivered items.
Shipping costs are refunded only if the item was damaged on arrival or the wrong item was delivered.
Have a question about your order? Reach us anytime on WhatsApp.